Monday to Friday

7am – 7pm EST

Excludes National Public Holidays

The ERAnet Helpdesk is not manned outside these hours.

Contact number

• 03-95352380 (Australia)
• +613 95352380

Weekend Support

The charge for this service is $150/call. You will be asked to provide a purchase order when you call.

Saturday 9am – 5pm EST

Application and Technical issues

Sunday 9am – 5pm EST

Best efforts are made to resolve issues but may be dependent on resources available.

Weekend support is not manned outside these hours.

Contact number

• 0411 166 917 (Australia)
• +61 411 166 917 (International)